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Frequently Asked Questions

- How do you handle returns and claims?

At Le Petit House we make every effort to see that your orders are shipped correctly and that they reach you safely.

Every order shipped from Le Petit House is double-checked for accuracy.

Contact Sales Service at  email_165_01 if you have a lost order, if the items are damaged during shipment, or wish to return a non-defective merchandise.

If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement. For non-defective merchandise returns, you must receive prior authorization to return an item to Le Petit House through sales@lepetithouse.com Specific conditions and restrictions apply including a 20% re-stocking fee and other requirements.

To obtain Le Petit House authorization to return an item for credit or replacement, simply write Sales Services at email_165_01 within 30 days of purchase.

- What countries do you ship to?

All  our items are available to be shipped within the  Continental United States .  We're sorry, at this time we are unable to ship orders to Alaska, Virgin Islands, Guam, Puerto Rico, Hawaii

- Do you have any store locations?

We are an online only retailer. In order to keep our selection large, prices low, and service exceptional we do not have a store front where you can view our products.

- What payment methods do you accept?

Accepted Payment Methods:

  • Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
  • PayPal
  • Checks, Cashier's Checks, and Money Orders

 

How can I track my order?

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit.

Please note: It may take 24-48 hours for your tracking information to reflect details on UPS.