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How do you handle returns and claims?

At Le Petit House we make every effort to see that your orders are shipped correctly and that they reach you safely.

Every order shipped from Le Petit House is double-checked for accuracy.

Contact Sales Service at  email_165_01 if you have a lost order, if the items are damaged during shipment, or wish to return a non-defective merchandise.

If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement. For non-defective merchandise returns, you must receive prior authorization to return an item to Le Petit House through Specific conditions and restrictions apply including a 20% re-stocking fee and other requirements.

To obtain Le Petit House authorization to return an item for credit or replacement, simply write Sales Services at email_165_01 within 30 days of purchase.